Privacy Policy

Last updated June 17, 2026

1. Introduction

This Privacy Policy describes how THICKRIM LLC, an Illinois limited liability company (“THICKRIM,” “we,” “our,” or “us”), collects, uses, stores, shares, and protects personal information obtained through our websites, online forms, client communications, and related digital services.

This Policy applies to websites and online properties operated by THICKRIM, including:

https://thickrim.com
https://thickrim.tech
https://thickrim.app
https://garagebae.com
Any related landing pages, portals, forms, or online services that link to this Policy

This Policy explains how we process personal information collected directly from you, technical data collected automatically through website operation, and limited information processed while providing digital agency, web, hosting, marketing, automation, IT, and related services.

Where required by law, we obtain consent before using non-essential cookies, analytics technologies, SMS communications, or other processing that requires consent.

2. Who We Are

THICKRIM LLC provides digital agency, website, hosting, marketing, automation, software, and IT-related services for businesses.

Company: THICKRIM LLC State of Formation: Illinois Primary Contact: contact@thickrim.com Support Contact: support@thickrim.com Phone: (847) 496-0013 For privacy-related requests, contact us at:

Privacy Contact: privacy@thickrim.com or through: thickrim.com/contact

3. Scope of This Policy

This Policy applies to personal information we collect through:

Website visits
Contact forms
Project inquiry forms
Quote request forms
Client onboarding forms
Support forms
Email communications
SMS/text communications
Client portals or approval portals
Analytics and website performance tools
Job, contractor, vendor, or partnership inquiries
Digital services we provide to clients, where applicable

This Policy does not apply to third-party websites, platforms, or services that we do not own or control.

For client projects, THICKRIM may also process information on behalf of a client. In those cases, the client may be the primary business or controller responsible for that information, and THICKRIM may act as a service provider, processor, vendor, or contractor under applicable law.

4. Information We Collect

We collect personal information that you voluntarily provide to us, which may include:

Name
Email address
Phone number
Mobile phone number
Company name
Job title or role
Website URL
Business information
Project details
Budget range
Timeline
Service interests
Uploaded files, documents, screenshots, or attachments
Messages, notes, or other information submitted through forms
Billing contact information, where applicable
Support requests
Client onboarding information
Vendor, contractor, or applicant information

We do not intentionally collect sensitive personal information through our general website forms. Please do not submit Social Security numbers, government identification numbers, payment card numbers, health information, or other sensitive information through general contact forms unless specifically requested through a secure process.

5. Information Collected Automatically

When you visit our websites or online services, we and our service providers may automatically collect limited technical and usage information, including:

IP address
Browser type
Device type
Operating system
Referring page
Pages viewed
Time spent on pages
Form interactions
Approximate geographic location
Date and time of visit
Request metadata
Cookie identifiers or similar online identifiers
Performance, security, and diagnostic logs

This information is used to operate, secure, improve, and measure the performance of our websites and services.

Some automatically collected information may be considered personal information or personal data under applicable privacy laws.

6. Cookies and Similar Technologies

This website uses a minimal set of cookies and similar technologies, and it does not set advertising or cross-site tracking cookies. Because we rely on cookieless analytics, there is no consent banner to click through.

Essential Cookies

A small number of cookies or equivalent storage may be needed for core functionality, security, spam and abuse prevention, load balancing, and remembering basic preferences (such as a dismissed notice). These are necessary for the site to work.

Analytics

We measure traffic with privacy-friendly, cookieless analytics that count visits and referrers in aggregate. This does not set cookies, does not track you across other sites, and does not build a profile of you.

What We Do Not Use

We do not use advertising cookies, remarketing pixels, cross-site tracking technologies, or Google Analytics on this site.

You can block or delete cookies through your browser settings. Because the site sets no tracking cookies, blocking them will not change what we collect, though disabling essential cookies may affect basic functionality.

7. Analytics and Website Measurement

We use privacy-friendly, cookieless analytics to understand how visitors engage with this website and to improve performance, usability, and content.

This means:

We measure page views, referrers, and aggregate usage, not individuals.
No cookies are set for analytics, and you are not tracked across other websites.
We do not use Google Analytics or advertising and remarketing tools on this site.

Our analytics provider may process limited technical information, such as a truncated or anonymized IP address, browser and device type, and the page requested, to produce aggregate measurements. We do not use analytics data to identify individual visitors except where necessary for security, fraud prevention, debugging, or legal compliance.

8. Hosting, Infrastructure, and Service Providers

Our websites, portals, and digital services may be hosted, delivered, secured, or supported by third-party infrastructure providers.

Depending on the website or service, these providers may include:

Cloudflare
Vercel
AWS
Google Cloud
Microsoft Azure
Supabase
GitHub
WordPress hosting providers
VPS or cloud hosting providers
Domain registrars and DNS providers
Email, logging, monitoring, backup, and security providers

These providers may process limited technical data such as IP addresses, browser details, request metadata, device information, logs, and security signals for purposes including:

Website delivery
DNS resolution
Content delivery
Load balancing
Security monitoring
DDoS protection
SSL/TLS certificate management
Error logging
Backup and recovery
Performance optimization
Abuse prevention

These providers process information according to their applicable agreements, privacy terms, and data protection obligations. We do not authorize our infrastructure providers to use information collected through our websites for our own advertising or independent marketing campaigns unless disclosed in this Policy and controlled through applicable consent or opt-out mechanisms.

9. Forms, Inquiries, and Client Communications

When you submit a form, request a quote, contact us, schedule a call, or communicate with us, we use the information you provide to:

Respond to your inquiry
Prepare estimates, proposals, or scopes of work
Schedule calls or meetings
Provide requested information
Review potential projects
Communicate about services
Maintain business records
Provide support
Manage client relationships
Improve our intake and service processes

Form submissions may be stored in our website systems, email inboxes, CRM systems, project management tools, spreadsheets, databases, or client management platforms.

10. Client Portal and Project Systems

If you access a THICKRIM client portal, approval portal, proposal portal, project dashboard, billing portal, or support system, we may collect and process information related to your account or project, including:

Login details or authentication identifiers
Email address
Company name
Project notes
Proposal decisions
Approval activity
Uploaded files
Support requests
Billing-related records
Contract or statement-of-work status
Communication history
System activity logs
IP address and device information

We use this information to provide client services, manage projects, secure access, maintain records, and support business operations.

11. Payment and Billing Information

Our general marketing websites do not directly collect payment card numbers or sensitive financial information.

If payments are processed online, they are handled through third-party payment processors, accounting systems, invoice systems, or billing platforms. These providers may collect and process payment information according to their own privacy policies and legal obligations.

THICKRIM may receive limited billing-related information, such as:

Client name
Business name
Billing email
Invoice history
Payment status
Last four digits of a payment method, where provided by the processor
Transaction identifiers
Subscription or service plan details

We use billing information to issue invoices, process payments, maintain accounting records, manage subscriptions, and comply with tax and legal obligations.

12. SMS and Text Message Communications

If you provide your mobile phone number and consent to receive SMS communications from THICKRIM, or if you text us directly, we may send text messages related to:

Project inquiries
Scheduling
Estimates or proposals
Client onboarding
Project follow-up
Support requests
Service updates
Account or billing communications
Other business-related communications

Consent to receive SMS messages is not a condition of purchasing services.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at (847) 496-0013 or support@thickrim.com.

We honor SMS opt-out requests as required by law.

THICKRIM does not sell, rent, or share mobile phone numbers or SMS consent with third parties for their own marketing purposes.

13. Email Communications

We may use your email address to:

Respond to inquiries
Send proposals or estimates
Communicate about active projects
Provide support
Send invoices or payment reminders
Share service updates
Send administrative notices
Send marketing or educational content, where permitted

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. Transactional, service, legal, billing, and support-related emails may still be sent where necessary.

14. How We Use Information

We use personal information for the following purposes:

To operate our websites and online services
To respond to inquiries
To provide proposals, estimates, and service information
To deliver client services
To manage projects and support requests
To process onboarding and account access
To communicate with clients, prospects, vendors, and partners
To manage billing, subscriptions, and accounting records
To improve our websites, services, and user experience
To monitor website performance and security
To detect, prevent, and respond to fraud, abuse, spam, or security incidents
To comply with legal, tax, contractual, and regulatory obligations
To enforce agreements and protect our rights
To evaluate job, contractor, vendor, or partnership inquiries
To conduct internal business planning, analytics, and operations

15. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we process personal data based on one or more of the following grounds:

Your consent
Our legitimate business interests
The need to respond to your inquiry or application
The need to perform a contract or take steps before entering into a contract
Compliance with legal obligations
Protection of our websites, systems, users, clients, and business
Establishment, exercise, or defense of legal claims

We may share personal information with:

Hosting providers
Cloud infrastructure providers
Email service providers
CRM and client management platforms
Project management tools
Form and automation tools
Analytics providers
Payment processors
Accounting and invoicing platforms
Security, monitoring, and backup providers
Contractors, subcontractors, or vendors assisting with services
Legal, tax, insurance, or professional advisors
Government authorities, regulators, or law enforcement where required by law
Other parties with your consent or direction

We share information only as reasonably necessary for business operations, service delivery, legal compliance, security, or other purposes described in this Policy.

We do not sell personal information for money.

Certain analytics, measurement, or advertising-related technologies may be considered “sharing” under California privacy law or similar laws because they may disclose personal information to third-party analytics or measurement providers. Where required, you may opt out through our “Do Not Sell or Share My Personal Information” link, Cookie Settings, or another legally recognized opt-out method.

17. Service Providers and Contractors

We may use third-party service providers, contractors, vendors, and subcontractors to help us operate our business and provide services.

These parties may process personal information only as needed to provide services to us or on our behalf, subject to applicable contracts, confidentiality obligations, privacy terms, and legal requirements.

Examples include:

Hosting and infrastructure
Website development
Email delivery
Analytics
Customer relationship management
Billing and invoicing
Automation
Security monitoring
Project management
Technical support
Data backup
Professional services

18. Client Data Processed by THICKRIM

As part of providing services to clients, THICKRIM may process data supplied by or collected on behalf of clients. This may include website form submissions, customer inquiries, analytics, CRM records, support records, or other business data.

When we process personal information on behalf of a client, we do so according to our agreement with that client and applicable law.

Clients are responsible for providing any required notices, consents, privacy policies, cookie disclosures, and legal bases for information they collect through their own websites, systems, or services, unless otherwise agreed in writing.

19. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information and the reason it was collected.

Examples:

Contact form submissions may be retained for inquiry response, sales follow-up, and business records.
Client records may be retained for the duration of the client relationship and for a reasonable period afterward.
Billing and accounting records may be retained as required for tax, accounting, and legal purposes.
Support records may be retained to provide service history and resolve future issues.
Analytics data may be retained according to the settings of the applicable analytics provider.
Server logs and security records may be retained for security, diagnostics, fraud prevention, and legal compliance.
Job or contractor application materials may be retained for recruiting, evaluation, compliance, and future opportunity purposes.

When personal information is no longer needed, we may delete, anonymize, archive, or securely retain it according to our legal and operational requirements.

20. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These safeguards may include:

SSL/TLS encryption
Access controls
Password protection
Multi-factor authentication where appropriate
Firewalls and network security tools
Backups
Logging and monitoring
Software updates and patching
Vendor access controls
Internal confidentiality practices
Security review of key systems

No online system is completely secure. We cannot guarantee absolute security, but we work to maintain reasonable safeguards appropriate to the nature of the information we process.

21. Data Breach Response

If we become aware of a security incident involving personal information, we will investigate and take appropriate steps to contain, assess, and remediate the incident.

If we determine that an incident constitutes a reportable data breach, we will notify affected individuals, regulators, the Illinois Attorney General’s Office, or other authorities where required by applicable law.

22. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of personal information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Opt out of certain analytics, targeted advertising, sale, or sharing activities
Request a copy of your personal information in a portable format
Appeal a denied privacy request, where applicable
File a complaint with a data protection authority or regulator

To exercise privacy rights, contact us at:

Email: privacy@thickrim.com Website: thickrim.com/contact Phone: (847) 496-0013

We may need to verify your identity before fulfilling certain requests. We will respond within the timeframe required by applicable law.

We will not discriminate against you for exercising privacy rights.

23. California Privacy Notice

This section applies to California residents to the extent California privacy laws apply to THICKRIM.

Categories of Personal Information We May Collect

We may collect the following categories of personal information:

Identifiers, such as name, email address, phone number, IP address, and online identifiers
Commercial information, such as services requested, proposals, invoices, subscriptions, or client records
Internet or electronic network activity, such as website usage, page views, device information, and interaction data
Geolocation information, such as approximate location derived from IP address
Professional or employment-related information, such as company name, job title, résumé, portfolio, or contractor information
Inferences, such as service interests or project needs based on information you provide
Audio, electronic, or visual information, if you leave voicemails, upload media, or participate in recorded calls with notice or consent where required

We do not intentionally collect sensitive personal information through general website forms.

Sources of Personal Information

We collect personal information from:

You directly
Website forms
Email, phone, and SMS communications
Client portals
Analytics tools
Hosting and security systems
Public business websites or directories
Vendors, clients, partners, or service providers

Purposes for Collection

We collect and use personal information for the purposes described in this Policy, including service delivery, communication, analytics, security, billing, support, legal compliance, and business operations.

THICKRIM does not sell personal information for money.

Certain analytics, marketing measurement, or advertising-related technologies may be considered “sharing” under California law. Where required, California residents may opt out through the “Do Not Sell or Share My Personal Information” link, Cookie Settings, or by contacting us.

California Privacy Rights

California residents may have the right to:

Know what personal information we collect, use, disclose, sell, or share
Access personal information
Delete personal information
Correct inaccurate personal information
Opt out of sale or sharing
Limit the use of sensitive personal information, where applicable
Not be discriminated against for exercising privacy rights

To submit a California privacy request, contact us at privacy@thickrim.com or thickrim.com/contact.

Authorized agents may submit requests where permitted by law. We may require verification of identity and authorization.

THICKRIM does not sell personal information for money.

If applicable analytics, advertising, or measurement technologies are considered “sharing” under California privacy law or similar laws, you may opt out by using:

The “Do Not Sell or Share My Personal Information” link on our website, where available
The “Cookie Settings” link on our website, where available
Browser or device-level privacy controls, where recognized and technically supported
A direct request to privacy@thickrim.com

If we are legally required to recognize opt-out preference signals, we will process them in accordance with applicable law and our technical capabilities.

25. International Visitors and Data Transfers

THICKRIM is based in the United States. If you access our websites or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Data protection laws in these countries may differ from those in your jurisdiction.

Where required by applicable law, we rely on appropriate safeguards for international transfers, such as Standard Contractual Clauses or other lawful transfer mechanisms.

26. European Economic Area, United Kingdom, and Swiss Visitors

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the right to:

Access your personal data
Correct inaccurate personal data
Request deletion
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with a supervisory authority

Where we rely on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal.

To exercise these rights, contact privacy@thickrim.com.

27. Children’s Privacy

Our websites and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will delete it as required by law.

28. Third-Party Links and Services

Our websites may contain links to third-party websites, platforms, tools, plugins, social media pages, or resources.

We are not responsible for the privacy practices, content, policies, or security of third-party websites or services. Your use of third-party websites and services is subject to their own privacy policies and terms.

If you interact with THICKRIM on social media platforms or third-party services, those platforms may collect information according to their own privacy policies.

This may include platforms such as:

Instagram
Facebook
LinkedIn
YouTube
TikTok
X/Twitter
GitHub
Google Business Profile
Other online platforms

We may use information you make available through these platforms to respond to messages, inquiries, comments, or business requests.

30. Changes to This Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date above. Material changes may also be communicated through our website, cookie banner, email, client portal, or other appropriate notice where required by law.

Your continued use of our websites or services after changes are posted means the updated Policy applies to your use going forward.

31. Contact Us

For questions about this Privacy Policy or to exercise privacy rights, contact us at:

THICKRIM LLC Email: privacy@thickrim.com General Contact: contact@thickrim.com Support: support@thickrim.com Phone: (847) 496-0013 Website: thickrim.com/contact