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Enterprise Package

Managed IT
Support

Enterprise-grade IT support and infrastructure management. 24/7 monitoring, security management, updates, backup, and dedicated support team to keep your systems running smoothly.

From $1,999/month
24/7 support • Dedicated team
Get Managed IT IT Assessment

Core Services

Everything for enterprise-grade IT management.

24/7 Monitoring

Continuous monitoring of all systems, networks, and infrastructure with automated alerts.

Security Management

Firewalls, antivirus, intrusion detection, and regular security audits.

System Updates

Proactive patching, updates, and maintenance to prevent vulnerabilities.

Backup & Disaster Recovery

Automated daily backups and rapid recovery procedures for business continuity.

Complete Service List

Everything your business needs for reliable IT operations.

24/7 system monitoring & alerts
Remote support & troubleshooting
On-site support (as needed)
Server management & monitoring
Network setup & optimization
Firewall configuration & management
Antivirus & malware protection
Intrusion detection systems
User access & permissions management
Email security & backup
Patch management & updates
Vulnerability scanning & assessment
Daily automated backups
Disaster recovery planning
Hardware asset management
Software license management
VPN & remote access setup
Cloud infrastructure management
Monthly IT health reports
Quarterly security audits

Choose Your Tier

Select the IT support level that matches your business size and complexity.

Essential

For small businesses (10-25 users)

$1,999/month
24/7 monitoring
Remote support
Basic security management
Monthly backups
Email support
4-hour response time
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MOST POPULAR

Professional

For growing businesses (25-50 users)

$2,999/month
24/7 monitoring
Remote & on-site support
Advanced security management
Daily backups
Monthly IT reports
2-hour response time
Quarterly security audits
Dedicated account manager
Get Started

Enterprise

For large organizations (50+ users)

$4,999+/month
24/7 monitoring with 1-hour SLA
Dedicated on-site/remote team
Enterprise-grade security
Real-time replication backups
Weekly strategy meetings
Monthly comprehensive reports
Quarterly strategic IT planning
Dedicated CIO access
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Why Managed IT?

The business case for outsourced IT management.

Cost Savings

30-40% reduction vs. hiring dedicated IT staff. Predictable monthly costs.

Security

Enterprise-grade security monitoring and threat prevention 24/7.

Reliability

99.9% uptime SLA ensures your business stays operational.

Scalability

Grow your infrastructure without managing it yourself.

Frequently Asked Questions

What if we already have IT staff?

We work alongside your team or replace them. Many clients use us as an extension of their IT department.

Can you migrate our systems?

Yes. We handle all migration planning and execution with minimal downtime.

What about compliance (HIPAA, PCI, etc)?

We specialize in compliance management. Ask us about your specific requirements.

How quickly do you respond to emergencies?

Professional tier: 2-hour response. Enterprise: 1-hour response guaranteed.

Can we switch providers if we're not satisfied?

Yes. All plans month-to-month with no lock-in. We typically win through service quality.

Do you support hybrid/remote work?

Absolutely. VPN, security, and collaboration tools are core to our services.

Stop worrying about your IT infrastructure.

Let our team handle monitoring, security, and maintenance so you can focus on growing your business.

Get Managed IT
Available now
THICKRIM

Strategic digital agency transforming ambitious Chicagoland brands into revenue-generating market leaders.

Chicago, IL
(708) 417-5982
contact@thickrim.com

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